Exchange Policy

  • We do not accept returns or exchanges once your order has been purchased.
  • We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at or call our customer hotline directly at (852)3700 8888 within 7 days of receiving the item.
  • We accept exchange only when the goods are in its original packaging and presented with its original receipt. Upon examination, we will send you a replacement product using the original delivery method and no shipping cost will be charged.
  • You will not be eligible for an exchange if the defects are resulted from improper use.
  • If 7 days or more have passed since your purchase, we cannot offer you an exchange.
  • We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice.
  • In case of any dispute, we reserve the right of final decision.
  • The terms above are only applicable to products sold via and INDICAID labTM Hong Kong Testing Center. For INDICAID products purchased from other retailers, please refer to their exchange policy.