Returns, Exchanges and Refunds Policy

• No returns, exchanges, or refunds will be accepted after an order is placed.
• If you find any inherent defect or damage on the product(s) received, you may apply for an exchange within 7 days of receipt by sending an email to cs@indicaid.com or calling our Customer Service Hotline at +852 3700 8888.
• For the exchange, please present your purchase receipt and return the product in its original, sealed packaging. We will arrange a re-delivery based on the shipping method of your original order at no extra charge.
• We do not accept returns or exchanges for products damaged due to improper use.
• If the product has been received for more than 7 days, we regret that we cannot accept any exchange requests.
• We reserve the right to amend these terms and conditions at any time without prior notice.
• 如有任何爭議，本公司將保留最終決定權。
• The above terms are only applicable to products sold on the official INDICAID website. For products purchased through other channels, please refer to their respective return and exchange policies.