Exchange & Refund Policy

  • We do not accept returns, exchanges or refunds once your order has been purchased.
  • We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at or call our customer hotline directly at (852)3700 8888 within 7 days of receiving the item.
  • We accept exchange only when the goods are in its original packaging and presented with its original receipt. Upon examination, we will send you a replacement product using the original delivery method and no shipping cost will be charged.
  • You will not be eligible for an exchange if the defects are resulted from improper use.
  • If 7 days or more have passed since your purchase, we cannot offer you an exchange.
  • We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice.
  • In case of any disputes, INDICAID reserves the right of final decision.
  • The above terms are only limited to the products sold at For products purchased from other 3rd party channels, please refer to their return and exchange policy.