We do not accept returns, exchanges or refunds once your order has been purchased.
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at cs@indicaid.com or call our customer hotline directly at (852)3700 8888 within 7 days of receiving the item.
We accept exchange only when the goods are in its original packaging and presented with its original receipt. Upon examination, we will send you a replacement product using the original delivery method and no shipping cost will be charged.
You will not be eligible for an exchange if the defects are resulted from improper use.
If 7 days or more have passed since your purchase, we cannot offer you an exchange.
We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice.
In case of any disputes, INDICAID reserves the right of final decision.
The above terms are only limited to the products sold at indicaid.com. For products purchased from other 3rd party channels, please refer to their return and exchange policy.
